OPEN Tuesday - Saturday
10am - 6pm
Garney Henley Commemorative Hat
2 for $26!
FREE SHIPPING!
On Ontario orders $200+
Open Tuesday - Saturday from 10 am - 6pm

Returns & Exchanges

The Tiger-Cats | Forge FC Shop offers FREE returns! If you've made a purchase in-store, on game day, or online, we have you covered. Before heading to the Tiger-Cats | Forge FC Shop, read our Return and Exchange policy to see if your item(s) are eligible for a return.

  • Item(s) can be returned or exchanged within 30 days from the date of purchase. 
  • Item(s) eligible for return must not be worn or used, and must have all tags/stickers attached.
  • Item(s) ending in $.90 are final sale and cannot be returned or exchanged.
  • Item(s) labelled "AS IS" are sale and cannot be returned or exchanged.
  • All crested jerseys and custom items are final sale and cannot be returned or exchanged. 
  • Shipping will not be refunded if the order is delivered correctly. 
  • Staff have the right to reject a return or exchange
  • Staff have the right to charge a restocking fee if necessary. 
  • You must have the original receipt or proof of purchase. 

If you deem your item(s) eligible for return, please follow the instructions below.

Item(s) can be returned for FREE in person at the Tiger-Cats | Forge FC Shop.

All items must not be worn or used, and have all tags/stickers attached. Customers must bring their receipt, ID, and original payment method. Staff will review all items before issuing a refund or exchange; rejected items will be refused.

Item(s) can be returned for FREE via Canada Post.

All items must not be worn or used, and have all tags/stickers attached. Email onlinestore@ticats.ca with your order number and the reason for the return. Staff will review your return, and if accepted, provide you with a free Canada Post Return ID or return label. Take your return package to a Canada Post drop-off location. Once the package arrives, staff will review all items before issuing a refund or exchange. Rejected item(s) will be refused.

Event merchandise is FINAL SALE. 

All event merchandise is final sale and cannot be returned or exchanged. Please choose carefully, as all purchases are considered final once completed. Event attendees may contact the rights holder to discuss a return or exchange.