FREQUENTLY ASKED QUESTIONS

Q. Where do we ship to?

A. The Tiger-Cats | Forge FC Shop ships worldwide! All shipping fees will be calculated at the check-out page.

To have your order ready and waiting under your name for free pickup, select "Pick-up at Flagship Store" as your shipping method.

Q. How long does it take to process an order?

A. Orders are processed Monday - Friday from 9 am - 5 pm. Shipping orders are picked up by mail services Tuesdays to Fridays at 3 pm. 

Q. How do I know my order is ready for pick-up?

A. Our online store will email you once your order is ready to be picked up. 

Q. Where can I pick up my order and what are the hours of operation?

A. All orders can be picked up at The Tiger-Cats | Forge FC Shop located at the southeast corner of Hamilton Stadium (Cannon St. and Balsam Ave.) 75 Balsam Ave. North, Hamilton, ON L8L 8C1. Click here for hours and information. 

Q. How long does it take to make a crested jersey?

A. Crested jerseys are crested in-store and take 15-20 minutes. Some exclusions may apply depending on letter and number inventory but you will be contacted should this arise. 

Q. How can I purchase a crested jersey?

A. All Jerseys can be purchased online, in-store, or over the phone. 

To purchase a crested child, toddler or infant jersey please call us at 905-777-2021. 

Q. Are there restrictions on what I can put on my crested jersey?

A. You can put any name, phrase or number on your crested jersey, however, derogatory names or phrases will not be accepted at the discretion of the team. Jerseys are decorated with all capital letters and no more than 2 numbers. Hyphens, little c & e, periods and apostrophes are available.

Q. Can I return a crested jersey?

A. All crested jerseys are final sale. 

Q. Can I purchase a blank jersey and get it crested at a later time? 

A. Yes, you can bring any jersey to the Tiger-Cats | Forge FC Shop at any time and purchase cresting for it for $80. Adult and youth jerseys are crested in-store and take 15-20 minutes. Some exclusions may apply depending on letter and number inventory but you will be contacted should this arise.

Q. What if I need to return or exchange something?

A. Items purchased at the Tiger-Cats | Forge FC Shop, Game Day Kiosks or online at shop.ticats.ca can be returned within 30 days for a full refund with the original receipt. Items must not be worn or used and have the original tags still attached. For more information on returns please see our return page here

Q. How do I change or cancel my order?

A. You can call the store at 905-777-2021 or email onlinestore@ticats.ca to change or cancel an order.

Q. How long will my pick-up order be held at the Tiger-Cats | Forge FC Shop?

A. Pick-up orders are held for 18 months, after 18 months the orders are removed from the warehouse. 

Q. Can I email in to add an item to my order?

A. No, you can place a second order or call in so that we can process it over the phone. For the protection of our customers, we do not have access to any personal credit card information. 

Q. What happens to my personal information? Is it kept private?

A. You can visit Shopify's Privacy Page here. This page explains the information collected from customers and why. When this information is collected. When and why information is shared with third parties and more. The Hamilton Tiger-Cats and Forge FC will never share your personal information and have no access to any of your credit card information.

Q. How do I receive my SSH or All Access Discount?

A. At checkout enter your 6-digit account number in the "All Access / Season Seat Holder / Discount" field located on the right hand of the screen underneath the list of items you plan to purchase.

Q. How do I redeem a promotion? 

A. At checkout enter the promo code in the "All Access / Season Seat Holder / Discount" field located on the right hand of the screen underneath the list of items you plan to purchase. 

Q. I don't like the shipping fee associated with my order.

A. Our online store works with Canada Post and Purolator to estimate real-time shipping fees. Shipping rates are based on the location and method of shipping selected. 

Q. How does the Macron apparel fit?

A. Before you add a Macron item (including kits and sideline apparel) to your online cart, please be aware that all Macron merchandise is listed in European sizes, not North American sizes. As a general rule, we recommend: Kits: Order one (1) size larger than what you’d typically wear [i.e. A Macron (XL) kit is closer to a North American (L).Training Apparel: Order two (2) sizes larger than what you’d typically wear [i.e. A Macron (XL) item is closer to a North American (M).]Visit https://www.macron.com/eu/en/size-guide for a complete sizing chart.

Still have a question? Need assistance?

 Call 905 777 2021 or email onlinestore@ticats.ca